Privacy Policy for Recovery Wellness Club Ltd.

Effective Date: 20th July 2024

1. Introduction

Recovery Wellness Club Ltd. ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and share information about you when you interact with us through our services, including our website, membership platform, and communication channels.

2. Information We Collect

We may collect the following types of information:

Personal Information: This includes your name, email address, phone number, date of birth, and payment details when you sign up for our services or communicate with us.

Health Information: We may collect health-related information relevant to your participation in our wellness programs.

Usage Data: Information about how you use our website and services, such as your IP address, browser type, and pages visited.

3. How We Use Your Information

We use your information for the following purposes:

• To manage your membership and provide you with services.
• To communicate with you about your membership, services, and promotions.
• To personalize your experience and improve our services.
• To comply with legal obligations and protect our legal rights.

4. Data Storage and Security

We store your data securely on two platforms:

Glofox: Your membership and related data are stored on Glofox, our service provider for managing memberships, scheduling, and payments. Glofox implements appropriate technical and organizational measures to protect your data.

IONOS: Any email communication, including inquiries and newsletters, is managed and stored on IONOS, our email service provider. IONOS adheres to strict security protocols to ensure the safety of your data.

5. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following circumstances:

Service Providers: We may share your information with trusted third parties who assist us in operating our website and services, such as Glofox and IONOS.

Legal Compliance: We may disclose your information when required by law or to protect our legal rights.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccuracies in your personal information.
• Deletion: You can request that we delete your personal information, subject to legal and contractual obligations.
• Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Recovery Wellness Club Ltd.
Unit 1 Scott Court
Ocean Way
Splott
Cardiff
CF24 5HF

Email: info@recoverywellnessclub.co.uk

10. Complaints

If you are not satisfied with our response to any privacy-related concern, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

By using our services, you agree to the terms of this Privacy Policy.